Refund Process

1. Step 1: Initiate Refund Receipt

1. Log In
   • Access LawAccounting/CaseQube using your secured credentials.
2. Navigate to Revenue Management App
   • Using the App launcher (nine-dot icon), open the Law Accounting
3. Open the Receipt List View
   • Click the Receipt Tab
4. Initiate the Refund
   • Click the receipt you want to refund
   • Click Refund

2. Step 2: Understanding the Receipt Refund Screen

In the Payment Information section:

• Amount and Balance will automatically populate based on the original receipt total.

• Refund Amount: Enter the amount you wish to refund.

• Method of Refund: Select the refund method — Check, Electronic, or Original Source.

• Refund Date: Choose the date the refund will be issued.

• Refund Description: Enter a brief description explaining the reason for the refund.

Once all fields are completed, review the information for accuracy before proceeding

3. ### Step 3: Process and Review the Refund

• Once all information has been verified, click Next.

• A warning message will appear stating that this action is irreversible and asking you to confirm. Click Yes to proceed.

• The screen will automatically refresh to the Refund Receipt page.

• Click Refund to view the processed refund details.

Be sure to review the refund receipt to confirm the transaction was completed successfully.

4. Option 2: Leave Bill With Balance

Leave Bill with Balance: The refund is processed, but the bill still has an outstanding balance and remains open.

What happens:

• The system does NOT close the bill.

• The remaining balance stays in Accounts Receivable.

• The client still owes money on that bill

• Step 1 Open the Receipt: Navigate to and open the Receipt you want to refund.

• Step 2: Click Refund: Select the Refund button.

• Step 3: Complete the Refund Screen: Fill in the required fields on the Refund screen (refer to Step 2 instructions).

• Step 4: Click Next

• Step 5: Select Refund Option: Choose Leave Bill with Balance.

• Step 6: Enter Refund Amount: Input the amount to be refunded.

• Step 7: Click Refund

• Step 8: Confirm Action: A warning message will appear stating the action is irreversible. Click Refund to confirm.

• Step 9: View Refund: The screen will automatically refresh to the Receipt Details page. Click the Refunds tab to view the refund payment.

5. Option 3: Write off Bill

Meaning:
The system removes the remaining balance and closes the bill.

A write-off removes the unpaid balance from Accounts Receivable and records it as a loss or adjustment in accounting.

What happens:

• Remaining balance is written off

• The bill is closed

• No additional payment is expected from the customer.

Step 1: Open the Receipt
Navigate to and open the Receipt you want to refund.

Step 2: Click Refund
Select the Refund button.

Step 3: Complete the Refund Screen
Fill in the required fields on the Refund screen (refer to Step 2 instructions).

Step 4: Click Next

Step 5: Select Refund Option
Choose Write Off Bill.

Step 6: Add Adjustment GL Account
Enter the Adjustment GL Account that will be used for the write-off.

Step 7: Enter Refund Amount
Input the amount to be refunded.

Step 8: Click Refund

Step 9: Confirm Action
A warning message will appear stating the action is irreversible.
Click Yes to confirm.

Step 10: View Refund
The screen will automatically refresh to the Receipt Details page.
Click the Payments tab to view the refund payment.