How To Create And Send Retainer Agreement (TRUST)

Updated April 27, 2026

Learn how to efficiently generate and dispatch a new trust request for your legal intakes. This guide walks you through the necessary steps to set account details, configure payment amounts, and finalize the email delivery process.


1. Step 1: Initiate Trust Request Screen

  1. Log In
    • Access LawAccounting/CaseQube using your secured credentials.
  2. Navigate to Intake
    • Click Intake Tab
    • Click the Intake you want to create the Retainer Agreement
  3. Open Trust Request Screen
    • Click Trust Request
      Click "Intakes"
      Click "INT-697"
      Click this image.
      Click "Trust Request"

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2.

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3. Step 2: Understanding the New Trust Request Form

  • Due Date: Automatically populates with the date the trust is being created.

  • Bank Account: Select the appropriate bank account.

  • Amount: Enter the amount of the trust request.

  • Matter: Automatically populates based on the selected matter.

Options:

  • Cancel: Delete all information entered an cancel action

  • Save: Saves the trust request without sending it.

  • Save and Send: Saves the request and sends it for processing.

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4. Step 3: Save & Send Trust Request

  • Click Save & Send Email.

  • The Send Trust Request screen will open.

On the Send Trust Request screen:

  • Trust Request Information: This section automatically populates with the information entered on the previous screen.

  • Email Sender & Recipient Information: Enter the name and email address of the person you want the request sent to.

  • Email Subject & Body: The subject line and email message will automatically populate with default wording. This text can be edited if needed.

  • On the right hand side is a pdf version of the trust request

  • Click Send Email when finished

A clickable payment link will be included in the email, allowing the client to submit payment through the connected payment gateway.

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