1. # Part 1 - Navigate to Specific Matter

1. Log In
   1. Access LawAccounting/CaseQube using your secured credentials.
2. Navigate to Matter
   1. Click App Launcher
   2. Click Matter Management.
   3. Click the Matters Tab.
   4. Select the Matter associated with the client whose trust funds you want to refund.

2. # Part 2 — Open the Trust Transaction

Step 1: Navigate to Trust Transactions

1. Click Trust Transactions (1)

This opens the list of trust transactions related to the matter.

Step 2: Open the Trust Transaction Record

1. In this example, click TT-2326

This opens the selected trust transaction record.

Step 3: Open the Trust Receipt

1. In this example, click R-00519

This opens the trust receipt record that contains the deposited trust funds.

Part 3 — Start the Refund Process

Step 4: Start the Refund

1. Click Refund

This opens the Refund Trust Funds window, where refund details can be entered.

Part 4 — Enter Refund Details

Step 5: Enter Refund Amount

1. Click the Refund Amount field
2. Enter the amount to refund.

Example used in this demo:

$200.00

Step 6: Select Refund Method

1. Click the Refund Method dropdown
2. Select the appropriate refund method.

Example options may include:

• Check

• Electronic

• Original Source

The available options depend on the system configuration.

If the payment was originally processed through an online payment gateway, the system may attempt to refund the payment back to the original payment source when applicable.

Step 7: Select Refund Date

1. Click the Refund Date field
2. Select the appropriate refund date from the calendar.

Example used in this demo:

March 12, 2026

Step 8: Enter Refund Description

1. Click the Refund Description field

Example:

Customer Overpayment Refund

This description helps identify the reason for the refund in the transaction history.

Part 5 — Confirm and Process the Refund

Step 9: Continue to Confirmation

1. Click Next

This moves to the refund confirmation screen.

Step 10: Process the Refund

1. Click Refund

The system records the refund transaction and updates the trust balance.

Part 6 — Verify Refund Details

After the refund is processed, the system records the refund and updates the trust balance.

The system will also create a disbursement record associated with the refund. This record reflects that funds have been paid out from the trust account.

Part 7 — Verify the Refund in the Refunds Tab

Step 11: Navigate to the Refunds Tab

1. Inside the Trust Receipt record, locate the Refunds tab.
2. Click Refunds

This tab displays all refunds associated with the receipt.

Step 12: Review the Refund Disbursement Record

1. Locate the refund disbursement record created for the transaction.

The system automatically creates this record when a refund is processed.

This disbursement confirms that funds have been issued from the trust account.

Step 13: Review Refund Details

1. Open the disbursement record to review details such as:

• Refund Amount

• Refund Date

• Refund Method

• Refund Description

These details provide a complete record of how the funds were refunded from the trust account.

How Refunds Work in the System

Refunds may occur in two ways depending on how the original payment was received.

Online Refund

If the payment was originally processed through a connected payment gateway, the system may automatically send the refund back to the original payment source if the refund occurs within the allowed timeframe.

Offline Refund

If the refund is issued through methods such as check or manual payment, the system creates a disbursement record to document that funds have been paid out from the trust account.

Notes

The values shown in this demonstration are example values only and may vary depending on your firm’s configuration and transaction details.